Help Center
How can we help?
Find answers about your Passport, edible tools, business listings, and your account.
Using Ascendancy
What is Ascendancy Strains?
A field guide to cannabis strains, recipes and businesses, plus private tools — Passport, Pantry and the edibles calculator — for keeping your own record.
Do I need an account?
Not to read: strains, recipes, businesses, competitions and Learn articles are open to everyone. You do need one for anything that saves — your Passport, Pantry batches, serving plans — and to open a shared batch link. Create an account or sign in.
What is the Passport, and who can see it?
Your Passport is a private record of the strains you’ve tried and how they went. Mark strains as tried or want-to-try, and log experiences — a Quick Experience takes a few taps; the full editor records method, amount, effects and the come-down.
It is private to your account. Nothing in it appears on public strain pages.
Where do strain effects and medical uses come from?
From observations gathered from published sources, each kept with its source. Medical uses are shown as what people report using a strain for — never as a promise that it treats anything. The Trust Center explains how we source and review data.
How does the edibles calculator work?
The calculator takes your flower amount and potency, a decarboxylation method and an infusion method, and estimates total and per-serving milligrams. Picking a strain fills in the top of its reported potency range, which you can change.
It is an estimate, not a lab result, and not medical advice. Home infusions vary — start low and wait before taking more.
What is the Pantry?
Save a calculator result as a batch to keep its numbers, plan servings from it, and find it again later. Batches are private to your account.
What happens when I share a batch?
You get a link to a read-only snapshot of that batch, and whoever opens it has to sign in. Shared links can’t currently be switched off or set to expire, so only share what you’re comfortable keeping shared.
Can I install Ascendancy on my phone?
Yes. Supported browsers offer “Add to Home Screen”; on iPhone and iPad use Share → Add to Home Screen. Pages you’ve already opened stay readable offline; saving needs a connection.
Where are the terms and privacy policy?
On the Policies page. They are currently drafts under review, and the page says so.
For businesses
What does “verified” mean on a business listing?
That Ascendancy has confirmed the listing’s details from its sources. It is separate from whether someone manages the listing, and it is not an endorsement.
How do I claim my business?
Find your listing in the business directory, open it and choose “Claim this business”. Pick your relationship (owner, manager, or marketing / admin), choose the scope you’re requesting, submit, then upload a supporting document.
What evidence do you accept?
A document showing your name and the business name — for example a business licence, a utility bill, or something on company letterhead — as a PDF, PNG or JPG. Evidence is private and used only to review your claim.
How long does review take, and how will I hear back?
Every claim is reviewed by the Ascendancy team before access is granted. The claim page shows its status at any time, and we’ll email you when it’s decided. If we need more, the claim page asks for another document.
Does claiming make my business verified?
No. A claim gives you authority to manage the listing. Verification is a separate review and is shown separately.
Someone else already manages my listing. What now?
The claim page tells you it’s already managed — it never says by whom. You can still submit a claim; it goes to additional review rather than replacing the existing manager.
What can I manage once approved?
Your profile, locations and hours, offerings, capabilities and recognitions, and outreach preferences, all from the business workspace. A reviewer may grant a narrower scope than you asked for, such as a single location.
Why don’t my edits show up publicly right away?
Changes are reviewed before they appear on your public listing. You can save a draft, submit it, and withdraw a submission to keep editing.
Can I list prices or stock levels?
No. Offerings record what you carry and whether it’s current, seasonal, planned or unavailable — never prices, quantities or stock. Confirm offerings that are still true with one tap to keep them fresh.
What’s the difference between a capability and a recognition?
A capability is something your business does, chosen from a fixed list. A recognition is an award or acknowledgement you’ve received, and it needs a source link from the start. Only Ascendancy sets verification on either.
Can I upload photos?
Not yet. Photo uploads for managers are planned, and every image will need its rights reviewed before it appears publicly.
Still need help?
Tell us what you were trying to do and we’ll point you in the right direction.
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